MEMBER MANAGER

(Open to current FIT4MOM Las Cruces members)

Hours: Flexible

Pay: 50% off membership dues each month

Job Summary and Expectations:

FIT4MOM Las Cruces’ Member Manager will help with client retention, track member milestones, assist with membership onboarding, and cultivate a welcoming atmosphere for all the moms by contributing in the following ways:

• Welcome moms at class on their first day at class & introduce them to moms in our village
• Assist instructors with the onboarding process for new FIT4MOM members, including communicating in a professional, friendly manner via text/email to ensure they are using our FIT4MOM app/Facebook group, inform them of class schedules/events, keep them engaged in the village and encourage them to participate in enrollment challenges/referral program
• Track member milestones, complete milestone celebrations at class, and mail anniversary cards
• Track member participation and communicate on a scheduled basis to ensure they are engaged and on the schedule
• Assist with client membership questions and escalate as necessary
• Be an active member of our FIT4MOM village. Socialize with our village members at classes, playgroups & events and cultivate an atmosphere of positivity & inclusivity
• Attend team meetings as necessary / Assist with special events, including fields trips, meetups, our annual Mother’s Day Celebration, and our anniversary in the fall
• Be a representative of FIT4MOM to the larger Las Cruces community

This position is a six-month term.

Please complete the application at the link below and send your resume to toricummins@fit4mom.com.